Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.
Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
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Domestic Orders: 3–7 business days
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International Orders: 7–21 business days (where available)
Delivery times are estimates and may vary due to courier delays, weather conditions, customs processing, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your location and the selected shipping method. Any applicable shipping promotions or free shipping offers will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available) so you can monitor your shipment.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We will review your request and provide an appropriate resolution.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team. We will be happy to assist you.